FAQ's

We have gathered some of our most asked questions in the hope they may help you when browsing our gifts.

If there is something in particular that we can help you with, please click on the blue chat symbol on the bottom right of the screen and we will answer your query as soon as we can!

How long will it take to get my gift?

The standard turnaround time is 3-4 days. This includes our designers creating your print and the shipping service.

Express next day is available on all items.

What happens if my gift arrives damaged?

We have spent a huge amount of time creating bespoke packaging for our products to eliminate all damage in transit. However, if you do experience a problem, please get in touch and we will replace the item for you free of charge.

How do I upload my images?

We have integrated state of the art software to our site to make this process as easy as possible for you. You can upload and crop your images from any device or cloud service, including social media channels such as facebook and instagram.

Use the blue 'choose images' button on the product page to upload your photos.

How is my order created?

Our designers work individually on your product to guarantee high attention to detail. Because each of your designs are created manually, this enables us to make any personal tweaks that you many require.

Your design is then printed onto specialist paper and framed in your hand made - made to order frame. We do this in our UK studio.

Your frame is carefully packaged and shipped with our trusted couriers.

I have something particular in mind that i don't see listed. What can I do?

Great! We would love to hear from you! Please send us an email with your ideas to enquiries@coupolecarnaby.co.uk

Why do you use safety glazing instead of glass?

There are many reasons for this decision. Because the acrylic is indistinguishable from glass we felt it had so many benefits. Its safer when hung in the home around children, lighter to hang and safer in transit.

This glazing doesn't scratch easy, has a high UV resistance and doesn't yellow over time, so there's less to distract you from your picture.

Which couriers do you use?

We use Royal Mail tracked for our unframed prints and Parcelforce for our framed prints.

From us with Love

Our Couriers are responsible for making sure that your package arrives safe and sound. Parcelforce have a highly regarded reputation for providing truly exceptional service for leading brands, including the world famous Hamleys of London and Harrods.

Parcelforce make delivery more convenient by letting you choose where you want your order left. You can choose from having the parcel delivered to a home or work address, or you can arrange to have the package delivered to a neighbour or post office to collect.